FAQ

The safety and wellbeing of our guests is our top priority! Our preventive measures across the Palace include:

- ALHOSN UAE‘ green pass requirement: All guests aged 16 and over are required to show a “green pass” status on ALHOSN mobile app or by providing a proof of being fully vaccinated along with a negative PCR test result within the last 14 days. Non-vaccinated guests can enter the Park by providing a negative PCR test result within 48 hours prior to entry.
For further details, visit the following links: https://www.yasisland.ae/en/yaswellness https://visitabudhabi.ae/en/plan-your-trip/covid-safe-travel
- Extensive Cleaning and Sanitizing Protocol: Increased frequency of sanitizing and disinfection across the entire Palace
- Reduced Capacity: The Palace’s capacity has been reduced to avoid crowding and ensure social distancing is in place
- Thermal Screening: All guests have to undergo thermal screening prior to entering the Palace
- Hand Sanitizers: Free-of-charge hand sanitizers have been placed across the Palace for guests to use regularly
- Face Masks : Guests are required to wear face masks at all times inside the Palace, unless advised otherwise by a colleague
- Social Distancing:  A 2 meter social distancing policy has been introduced across the Palace (except for families who live in the same household). Please follow directions displayed throughout the Palace
- Contactless Payments: To avoid contact, guests are advised to use contactless methods of payment
- Palace Map: To minimize contact in the Palace, instead of a printed map, guests can download the Palace map to navigate their way through the Palace.

- Reduced Capacity: The number of tables and chairs have been reduced to ensure social distancing
- Social Distancing: A 2 meter social distancing policy has been introduced in queue lines and tables have been separated 3 meters apart
- Hand Sanitizers: Free of charge hand sanitizers have been placed across the Palace for guests to use regularly
- Contactless Payments: To avoid contact, guests are advised to use contactless methods of payment
- Extensive Cleaning and Sanitizing Protocol: All tables and chairs will be sanitized after each use

- Reduced Capacity: The number of guests permitted in the retail store has been reduced to ensure social distancing
- Social Distancing: A 2 meter social distancing policy has been introduced in queue lines
- Hand Sanitizers:Free-of-charge hand sanitizers have been placed across the Palace for guests to use regularly
-Contactless Payments: To avoid contact, guests are advised to use contactless methods of payment
- Extensive Cleaning and Sanitizing Protocol: All stores will undergo extensive cleaning and sanitizing on a regular basis
- Return and Exchange Policy: No returns or exchanges permitted