Frequently Asked Questions

Frequently Asked Questions

Is there a dress code at Qasr al Watan
To ensure a respectful and comfortable experience for all guests, kindly follow these guidelines:
- Wear clothes that cover both your knees and shoulders. Shorts, sleeveless tops, and see-through garments are not allowed.
- Wear comfortable shoes. Flip-flops and overly casual footwear are not allowed.
- Be mindful of local traditions. Dress in a respectful and appropriate manner while visiting.
Thank you for helping us maintain the dignity and beauty of Qasr Al Watan!
Where can I park my car?
Is there valet parking?
Yes, valet parking is available at the Visitor Centre car park at a price of AED 35.

Additional Rent Services:
- Strollers: Price AED 20
- Wheelchairs: Free of Charge
Does Qasr Al Watan provide transportation services?
How can I purchase a ticket?
How do I receive my tickets when I buy online?
Is there an entry fee?
Are refunds possible for the entry fee?
If I leave the grounds, can I return without paying again?
Does Qasr Al Watan have guided tours?
- In line with Abu Dhabi Government guidelines, guided tours are now available for purchase at-gate.
Limited capacity available
Do I have to take a guided tour?
Are there any facilities for people of determination & the elderly?
- Qasr Al Watan provides wheelchairs for people of determination and elderly visitors.
- People of determination guests who are registered in the UAE receive complimentary access plus one companion.
- People of determination guests who are registered in the UAE without companion receive complimentary access.
- International people of determination guests with obvious signs of disability (to be determined by the colleague’s judgment) receive complimentary access but companion don’t receive complimentary access.
Are there prayer facilities at the site?
Is internet access available for visitors?
Is photography allowed in Qasr Al Watan?
Are mobile phones allowed?
Can I purchase food and drink during my visit?
Yes, food and beverages are available for purchase from Diyafa, which is located at the Palace exit and at the Visitors center’s exit. Please be aware that food and drink can only be consumed in restaurant areas of the palace and in the gardens. Consumption of food and drink is not permitted in the great hall or exhibition rooms. Please see the Visitor Information section on the website for more information.
Is smoking allowed?
Can I bring a pet?
How can I contact Qasr Al Watan?

TICKETS & TOURS

Ticket Information
Qasr Al Watan Ticket
Photography Services

Fazaa and Homat Al Watan Discount

What is the Fazaa and Homat Al Watan discount?
Who is eligible for the discount?
How can I avail myself of the discount?
To receive the discount, you can:
- Purchase your tickets online or at the gate.
- For online purchases, obtain the promo code for both Fazaa and Homat Al Watan discounts via the app.
- To avail the discount at the gate, the cardholder must provide their EID along with the discount card or the online app.
What tickets are eligible for the discount?
Can someone else use my membership card to get the discount?
How much is the discount?
Can I combine this discount with other offers?
What should I do if my membership card is not accepted?
Is the discount available year-round?

DO YOU HAVE A QUESTION?

For assistance, you can call our Contact Centre on (+971) 600 544 442 or email us. The opening hours for the Contact Centre are: Mondays from 10am to 6pm, Tuesdays to Thursdays from 9am to 7pm, and Fridays to Sundays from 9am to 8pm GST (Gulf Standard Time).

FAQ

DO YOU HAVE A QUESTION?