FAQ

Frequently Asked Questions

  • There are ample parking spaces available and there is no charge to park here.

    There are ample parking spaces available and there is no charge to park here.

  • Yes, valet parking is available at the Visitor Centre car park at a price of AED 35.


    Additional Rent Services:
    • Strollers: Price AED 20
    • Wheelchairs: Free of Charge

    Yes, valet parking is available at the Visitor Centre car park at a price of AED 35.


    Additional Rent Services:
    • Strollers: Price AED 20
    • Wheelchairs: Free of Charge
  • As a courtesy to other guests in the Palace and in accordance with local laws and customs, we ask all guests to please wear respectful clothing when in the palace. We kindly recommend knees and shoulders covered .
    As a courtesy to other guests in the Palace and in accordance with local laws and customs, we ask all guests to please wear respectful clothing when in the palace. We kindly recommend knees and shoulders covered .

  • No, visitors must find their own transport to/from Qasr Al Watan.

    No, visitors must find their own transport to/from Qasr Al Watan.

  • Tickets can be purchased online. Please see the Tickets section of the website for more information.

    Tickets can be purchased online. Please see the Tickets section of the website for more information.

  • You will receive your ticket(s) via email. You can print these out and bring them with you or you can download the ticket(s) onto your phone. You will need to show this to gain entry into the Palace or its grounds.

    You will receive your ticket(s) via email. You can print these out and bring them with you or you can download the ticket(s) onto your phone. You will need to show this to gain entry into the Palace or its grounds.

  • Yes, there is an entry fee. Please see the Tickets section of the website for more information.
    Yes, there is an entry fee. Please see the Tickets section of the website for more information.

  • No, there are no refunds on any and all entry tickets.

    No, there are no refunds on any and all entry tickets.

  • No, once you exit the premises you will not be able to enter again.

    No, once you exit the premises you will not be able to enter again.

    • In line with Abu Dhabi Government guidelines, guided tours are now available for purchase at-gate.

    Limited capacity available
    • In line with Abu Dhabi Government guidelines, guided tours are now available for purchase at-gate.

    Limited capacity available

  • No, but to enhance your experience of Qasr Al Watan, a guided tour is recommended.

    No, but to enhance your experience of Qasr Al Watan, a guided tour is recommended.

    • Qasr Al Watan provides wheelchairs for people of determination and elderly visitors.
    • People of determination guests who are registered in the UAE receive complimentary access plus one companion.
    • People of determination guests who are registered in the UAE without companion receive complimentary access.
    • International people of determination guests with obvious signs of disability (to be determined by the colleague’s judgment) receive complimentary access but companion don’t receive complimentary access.
    • Qasr Al Watan provides wheelchairs for people of determination and elderly visitors.
    • People of determination guests who are registered in the UAE receive complimentary access plus one companion.
    • People of determination guests who are registered in the UAE without companion receive complimentary access.
    • International people of determination guests with obvious signs of disability (to be determined by the colleague’s judgment) receive complimentary access but companion don’t receive complimentary access.
  • Prayer Rooms in both Visitor Center and Zayed gate are open for guests during the operational hours.
    Prayer Rooms in both Visitor Center and Zayed gate are open for guests during the operational hours.

  • There is no Wi-Fi available throughout the Palace grounds.

    There is no Wi-Fi available throughout the Palace grounds.

  • Yes, non-commercial photography and filming are encouraged. Please see the Visitor Information section of the website for more information.

    Yes, non-commercial photography and filming are encouraged. Please see the Visitor Information section of the website for more information.

  • Yes, in consideration for other visitors, mobile phones must be switched to silent.

    Yes, in consideration for other visitors, mobile phones must be switched to silent.

  • Yes, food and beverages are available for purchase from Legma, which is located at the Palace exit and at the Visitors center’s exit. Please be aware that food and drink can only be consumed in restaurant areas of the palace and in the gardens. Consumption of food and drink is not permitted in the great hall or exhibition rooms. Please see the Visitor Information section on the website for more information.
    Yes, food and beverages are available for purchase from Legma, which is located at the Palace exit and at the Visitors center’s exit. Please be aware that food and drink can only be consumed in restaurant areas of the palace and in the gardens. Consumption of food and drink is not permitted in the great hall or exhibition rooms. Please see the Visitor Information section on the website for more information.

  • Yes, a designated smoking area is located outside the Visitor Centre.

    Yes, a designated smoking area is located outside the Visitor Centre.

  • No, pets or animals are not allowed in the Palace or the Palace grounds.

    No, pets or animals are not allowed in the Palace or the Palace grounds.

  • For assistance, you can call our Contact Centre on (+971) 600 544 442  or send us your request through the Contact us form or email us  contact@qasralwatan.ae. The opening hours for the Contact Centre are 8:00am to 8:00pm, 7 days a week.

    For assistance, you can call our Contact Centre on (+971) 600 544 442  or send us your request through the Contact us form or email us  contact@qasralwatan.ae. The opening hours for the Contact Centre are 8:00am to 8:00pm, 7 days a week.

TICKETS & TOURS
  • Tickets can be purchased online, or on site directly at the ticketing booth. Book online to avoid queues. Tickets are dated and can only be used on the date printed on the ticket.
    Tickets can be purchased online, or on site directly at the ticketing booth. Book online to avoid queues. Tickets are dated and can only be used on the date printed on the ticket.
  • This general admission ticket gives you access to the Qasr Al Watan Tour, the Gardens, Visitor Centre and all zones, exhibitions and public spaces within the Palace and Gardens.
    This general admission ticket gives you access to the Qasr Al Watan Tour, the Gardens, Visitor Centre and all zones, exhibitions and public spaces within the Palace and Gardens.

DO YOU HAVE A QUESTION?

For assistance, you can call our Contact Centre on  (+971) 600 544 442 or email us. The opening hours for the Contact Centre are 8:00am to 8:00pm GST (Gulf Standard Time), 7 days a week.