Legal

General
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy, a copy of which is available here: www.qasralwatan.ae govern our relationship with you in relation to this website. If you do not agree to any of these terms and conditions, you must not use this website.
About Us
Qasr Al Watan and the domain www.qasralwatan.ae (this 'Website') are operated by Qaser Experiences L.L.C., which is referred to herein as 'Qaser' or 'us” or 'we'. The term 'you' refers to the user or viewer of this website.
Copyright Notice
This Website domain name is owned by Qaser Experiences LLC. The website content constitutes copyrighted property which is owned by or licensed to Miral Asset Management LLC, Qaser Experiences LLC and Miral Experiences L.L.C. All rights in this Website domain name and all Website content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any Website content.
Prohibited Uses

You may not use this Website:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is fraudulent, or has any fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm others in any way;
  • to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a 'Virus');
  • to reproduce, duplicate, copy or resell any part of this Website;
  • to access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software used in the provision of this Website, or any equipment or network or software owned or used by any third party, each of which is a 'Prohibited Use'.
Social Media Rules

Qasr Al Watan’s social media pages are intended for you, so that you can come and join the conversation, connect with other people and have fun sharing your thoughts and ideas. We want our online communities to be a place where everyone can feel comfortable, which means that there are rules of play. To ensure that visitors of our social media pages may enjoy a positive experience we ask that you do not send, post, upload, use or reuse any content or comments (including photos and videos) which may be:


  • a violation of the terms and policies of the social media site concerned;
  • threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
  • encouraging of conduct that would be considered a criminal offence;
  • discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
  • unlawful;
  • promotional information, including links to third parties or their products or services;
  • political or religious activism;
  • infringing on any intellectual property, privacy, or publicity rights;
  • a solicitation of any personal or private information from any individual;
  • defamatory;
  • false, fraudulent or misleading;
  • spam, corrupt or containing Viruses;
  • off topic or unrelated to Qasr Al Watan; or
  • otherwise inappropriate for our social media communities.

Qaser does not necessarily endorse and is not responsible for the accuracy of any remarks, opinions, comments, suggestions and other information expressed or included in user comments and posts on our social media pages.
We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian.
Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us here:
socialmedia@qasralwatan.ae . Finally, please be aware that Qaser reserves the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to Qasr Al Watan’s products.
You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorise us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorised users.
We are excited to have you in our social media community and we look forward to hearing your thoughts!

Conditions of Sale
  • By purchasing your tickets online you are deemed to have accepted Qasr Al Watan's Entry Terms and Conditions and those set out below.
  • To use tickets purchased on this Website, at the time of entry you must produce:
    - e-ticket (electronic form or printed copy);
    - the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking;
    - any additional requirements set out in the ticket terms and conditions
  • Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams.
  • We accept payments online using Visa and MasterCard credit/debit card in AED.
  • For any information regarding the retention of personal data please refer to our Privacy Policy
  • Tickets purchased on this Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us at +971 600 544 442
  • The tickets are non-exchangeable and non-refundable. These tickets are void if re-sold, transferred, altered or damaged
  • Once you have made your purchase, you may not amend it.
  • Tickets shall be void if altered or if they are exchanged, transferred or resold except by licensed distributors as preapproved by Qaser in writing.
  • Product terms and conditions and ticket terms and conditions apply. If you purchase products or services other than tickets on this Website, additional terms and conditions may apply. You will have the opportunity to review these prior to confirming your booking.
Terms Of Use

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.
Your use of this Website, these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are subject to the laws of the United Arab Emirates.
Qaser may change the content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.
Certain software may be required to access or use this Website or to electronically open tickets purchased via this Website. Qaser will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.
We assume no responsibility for the content of websites linked on this Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.
You undertake to indemnify, protect, release, hold harmless and keep indemnified Qaser, its affiliates, owners, shareholders, or licensors, and their respective officers, directors, managers, employees and agents (“Associated Entities”) from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you. All indemnified claims shall be defended or settled by Qaser or its Associated Entities. At the sole discretion of Qaser or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.
Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.
www.qasralwatan.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Qasr Al Watan entry terms
Qasr Al Watan Entry Terms and Conditions

We look forward to welcoming you to Qasr Al Watan

The website content constitutes copyrighted property which is owned by or licensed to Miral Asset Management LLC, Qaser Experiences LLC and Miral Experiences L.L.C. All rights in this website domain name and all website content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any website content.

Qasr Al Watan is operated by Qaser Experiences LLC. For our guests’ safety and enjoyment, entry to Qasr Al Watan is conditional on acceptance of these terms and conditions. By purchasing a product and/or entering Qasr Al Watan, you are deemed to accept these terms and conditions.
  1. Definitions
    2. The following words and expressions have the following meanings unless content requires otherwise:
    1. ‘‘you’ or ‘your’ refers to guests at Qasr Al Watan
    2. ‘we’ ‘our’ ‘us’ means Qaser Experiences LLC, the operator of Qasr Al Watan

  2. Tickets
    1. Individuals entering Qasr Al Watan must hold a valid ticket which has been obtained from us, our website, or an authorised third party.
    2. You will need to present (i) the original ticket or online e-ticket and (ii) the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking; in order to gain entry into Qasr Al Watan
    3. The validity of your ticket is set out on the ticket. There are two types of ticket:
      1. Qasr Al Watan Ticket: this ticket entitles you to enter selected palace zones, exhibitions, and other public spaces. If the ‘Palace in Motion’ is taking place on the date of your visit, this ticket also includes entry to that show.
    4. Your ticket is personal to you and may not be shared with others. The ticket is not valid for special events that require a separate admission charge.
    5. Your Qasr Al Watan Ticket is valid for access to the Palace Zones, Exhibitions, Public spaces and The Palace in Motion Show.. No re-entry is permitted if you exit the palace building.
    6. Tickets should be retained and shown for inspection upon demand.
    7. Children aged 11 and under must be accompanied by a responsible adult aged 18 or over and holding a valid ticket.
    8. Children aged 3 and under can enter Qasr Al Watan for free;
    9. Junior tickets are valid for guests aged between 4-17;
    10. Government issued photo ID may be required as proof of age;

  3. Tour Add-ons
    1. You may purchase a tour as an ‘add-on’ to your Qasr Al Watan Ticket. Tours are only valid in conjunction with a Qasr Al Watan Ticket, valid on the same day.
    2. You cannot purchase a tour if you have purchased a Palace in Motion Ticket
    3. All tours are subject to availability.
    4. There are three types of tour available:
      1. Standard Guided Tour: A complete and comprehensive tour that explores the majestic hallways of Qasr al Watan as you delve into fascinating exhibitions and artefacts. ( 60 minutes length).
      2. Architectural Craftsmanship Tour: Join your tour guide for a brief but informative tour that explores the key features of Qasr al Watan and its magnificent Arabian Artistry. (30 minutes length)
      3. Private Guided Tour: This private experience is a tour of the Palace’s zones with access to all its other facilities;

  4. General Product Terms
    1. All products are subject to availability.
    2. All prices include VAT.
    3. Any ticket or product validity will be checked in our systems, duplicates or copies of physical tickets or e-tickets or online products are not accepted.
    4. All products are dated. Once you have purchased your product, you cannot change the date of your visit (or time of your tour).
    5. >Products purchased fraudulently, or from an unauthorised third party are void, so please only purchase products from reputable sources;
    6. Any ticket or product validity will be checked in our systems, duplicates or copies of physical tickets or e-tickets or online products are not accepted.
    7. Qasr Al Watan will continue to function as an official state venue, and therefore it is possible that there will be unexpected closures to the public, with little or no notice. We will try our best to give guests advance notice of closures, but it may not always be possible. In the event we cancel your ticket and/or add-on, we will give you the option of rescheduling your visit on a different date or we will refund you the cost of your ticket and/or add-on. Please note that we will not refund associated expenses such as travel and accommodation, therefore we advise you to check Qasr Al Watan is open before you travel. You acknowledge acceptance of this policy as a condition of purchasing a ticket or add-on. .
    8. If you are purchasing products on behalf of other guests (for example, group bookings), you accept these terms and conditions on behalf of every guest and shall ensure that each person in the group complies with these terms and conditions. If you are an adult supervising minor children in Qasr Al Watan then you accept these terms and conditions on behalf of those minors.
    9. If you resell a product without our express written consent, it will be void. By purchasing a product you agree that the products are for the personal use of you and your party only, and will not be resold or transferred.
    10. Products cannot be shared between guests.
    11. Terms and conditions relating to ticket categories and products apply to your purchase and use of products and are available here www.qasralwatan.ae/legal#terms
    12. Website terms and conditions apply to online purchases

  5. At Qasr Al Watan
    1. The standard operating hours of Qasr Al Watan are set out on our website. Operating hours are subject to change.
    2. We do not permit the following within Qasr Al Watan:
      1. Outside food and beverage (Exceptions are any food required for medical purposes, medically–indicated nutritional supplements and baby food/baby formula)
      2. >Fighting or abusive language
      3. Smoking in non-designated smoking areas
      4. Unruly behaviour
      5. Intoxication
      6. Queue jumping
      7. BBQs
      8. Weapons of any kind, or potentially dangerous items such as items made of glass or with sharp edges
      9. Coolers, suitcases, and bags with wheels
      10. Clothing with offensive language or content
      11. Clothing that identifies the wearer as emergency personnel
      12. Pets (except service animals in special cases that will be determined by us)
      13. The use of two-wheeled, self-balancing electric vehicles such as Segways.
      14. The use of recreational devices such as bikes, remote control drones, toys, scooters, inline skates, skateboards or shoe with built in wheels.
      15. The sale of goods or services or the display of goods or services for sale.
      16. Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.
      17. Unlawful or immoral behaviour
    3. We reserve the right to deny admission for any reason. We reserve the right to remove guests from Qasr Al Watan if they fail to comply with these terms and conditions or any other applicable rules regulations, or instructions, without a refund. This is without prejudice to any claim that we might have against you or arising from your actions.
    4. Please read safety signs and follow the directions of our employees at all times.
    5. Your dress and appearance must be suitable for Qasr Al Watan and in keeping with the culture and values of the United Arab Emirates
    6. You must supervise children in your care and arrange a meeting place in case you should become separated.
    7. Smoking (references to which include electronic cigarettes) is not allowed inside the Qasr Al Watan buildings. You may only smoke in the designated areas outside.
    8. The safety and security of our guests is of the utmost importance to us. By entering Qasr Al Watan, you consent to you and your belongings being subject to searches, screenings and/or security checks.
    9. You must not leave your belongings unattended in Qasr Al Watan.
    10. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Use of Qasr Al Watan is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within Qasr Al Watan. You confirm that we are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
    11. CAUTION: Certain zones contain bright lighting effects that flash or strobe. If you have sensitivity to these conditions or a history of photosensitive epilepsy, you should avoid these zones.
    12. You consent to us taking reasonable action to address an emergency situation, including consenting to physical touch by our colleagues, where necessary, in order to prevent an injury or serious property damage. For example, if a child approaches a dangerous ride area, we may stop them entering the area, in order to prevent harm.

  6. Palace in Motion Show/
    1. The Palace in Motion show usually takes place daily, starting at 7.30pm. Entry is subject to capacity, so please arrive early to avoid disappointment.
    2. Please note that the Palace in Motion show will not take place during Ramadan and Islamic holidays, the exact dates of which are subject to moon sightings. On rare occasions it may also be necessary for us to cancel the show for other reasons. The availability of the Palace in Motion show is not guaranteed for Qasr Al Watan Ticket holders, therefore no refunds or compensation will be given to guests who have purchased a Qasr Al Watan Ticket when the Palace in Motion show is not on.
    3. If you have purchased a Palace in Motion Ticket, and the show is cancelled by us, we will give you the option of rescheduling your visit or refund you the ticket price you paid (no other expenses will be payable). No refund will be given if you have purchased a Qasr Al Watan Ticket.

    4. Closures and Unavailability
      1. Certain zones, areas, attractions, exhibitions, shows or outlets may be unavailable during your visit.
      2. Although we will use reasonable efforts to keep our website up to date with news, we reserve the right, without prior notice and without refund, liability or compensation, to change the operating hours of the Qasr Al Watan or attraction, close any area of Qasr Al Watan temporarily, restrict the number of persons having access to Qasr Al Watan, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances require. It is your responsibility to check the website and we cannot guarantee that it will inform you of all changes that may be relevant to your visit.
      3. Please note that not all areas of Qasr Al Watan are open to the public.
      4. You may not be able to gain access to Qasr Al Watan, or certain areas of Qasr Al Watan, during special events or private bookings.

    5. Parking
      1. We offer parking facilities for the use of our guests only.
      2. Vehicles may not be left overnight.
      3. Vehicles are parked at the owner’s risk.
    6. Photography and Filming
      1. Qasr Al Watan is monitored by CCTV.
      2. We reserve the right to stop picture taking or video recording and confiscate any inappropriate material.
      3. We may film, sound record or photograph public areas in Qasr Al Watan. Buying a ticket affirms your consent to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree
        1. copyright in these materials rests with us or the authorised party as appropriate and
        2. that we or the authorised party may use, broadcast and exploit such images in perpetuity in any material in any format whatsoever.
    7. Liability
      1. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Entry into and use of Qasr Al Watan is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within Qasr Al Watan. You confirm that we (Qaser Experiences LLC, Qasr Al Watan, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
      2. Our liability to you is limited to the price of the entrance ticket
      3. Liability for indirect, special or consequential losses is excluded.
      4. We do not limit liability for death or personal injury caused by our negligence.
      5. In the event of an unforeseen closure, or partial closure, we are not responsible for accommodation, travel or other costs you incur.

    8. Notices
      9. You should send legal notices to Legal Department, Qaser Experiences LLC C/o Miral Experiences LLC PO Box 128717 Abu Dhabi UAE
    9. Right to Amend
      10. We may amend these terms and conditions at any time, by updating this page. We recommend you check for updates regularly.

    10. Governing Law and Jurisdiction
      11. The laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi apply to your use of Qasr Al Watan. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi.
Important Note
Terms and conditions relating to ticket categories and products are available on the Ticket Terms page.
About this Policy

This policy explains how Miral Experiences LLC (hereinafter referred to as “Miral”, “we” or “our”) uses Cookies Pixels and similar technologies (hereinafter referred to as “Cookies”) on its website and its subdomains and mobile apps and how you can control these cookies. Miral currently manages and operates Ferrari World Yas Island, Abu Dhabi, Warner Bros. World™ Abu Dhabi, Yas Waterworld Yas Island, Abu Dhabi, CLYMB™ Yas Island, Abu Dhabi, Qasr Al Watan and SeaWorld Abu Dhabi leisure facilities in Abu Dhabi with new leisure facilities planned for the future (the “Attractions”).This policy applies to any Miral related website and mobile app (hereinafter the “Parks”) and this policy applies to any Miral related website and mobile app linked to the Parks (hereinafter referred to as the 'Website(s)').

If you click ‘OK’ on our pop up banner you accept our Cookies Policy. You can chose which Cookies to accept or accept all. If you do not agree to our use of Cookies in this way, you should set your browser settings accordingly or not use the Websites. If you disable Cookies this may impact your user experience while using our Websites.


Cookie Settings
You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button below:
What are Cookies?

A cookie is a small file, typically of letters and numbers, that contains information downloaded on to your computer or mobile device when you access certain websites or apps (hereinafter 'Cookies'). Cookies allow a website to recognize a user’s device and are used in order to make websites work more efficiently, as well as to provide information to the owners of the website or app.

For more information on Cookies and how to control your preferences, you may want to refer to the following independent website on Cookies: http://www.allaboutcookies.org

How and why we use Cookies

We use the following Cookies on our Websites to track Website usage and provide a better user experience:

Strictly Necessary Cookies
These Cookies are necessary to provide you with our service as they enable our Websites to function properly, securely and cannot be disabled. Without these Cookies we would be unable to provide you with the services you have requested. For example, such Cookies allow us to remember the contents of your shopping basket while browsing. If you create an account with us, we will use Cookies for the management of the signup process and general administration. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Some Cookies are also required to ensure the security of the Website, ensure security when you make a payment or to ensure that the content of the page loads quickly and effectively.

Performance Cookies
We use these Cookies to improve how our Websites work. For example, such Cookies may be used for analytical purposes such as counting the number of unique visits to our Websites, which pages visitors go to most often and assess whether users get error messages from web pages. These Cookies do not collect information that may identify a visitor. All such information collected is aggregated and therefore anonymous

Functional Cookies
We use these Cookies to enhance and personalize your browsing experience on our Websites. For example, these Cookies allow our Websites to remember choices you make (user name, language or the region you are in) and provide enhanced, more personal features.

Targeting and Behavioral Advertisement Cookies
We use these Cookies to deliver more relevant advertisements to you and to measure the effectiveness of our advertising campaigns. These Cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. This category also includes cookies set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

First/Third Party Cookies
Some of the Cookies described above are Cookies that we have placed on our Websites' “First Party Cookies”. Others have been placed on our Websites by third parties “Third Party Cookies” (coming from other websites and organisations). We sometimes use third party analytics such as Google Analytics to track and measure usage of the Websites so that we can continue to produce engaging content. For example, these Cookies may track how long you spend on the Website or pages you visit which helps us to understand how we can improve our Websites for you. We also use social media buttons and/or plugins on the Websites that allow you to connect with your social networks in various ways. To enable this connection with your social media accounts, third parties such as Facebook and Google+ will set Cookies through our Website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Session Cookies and Persistent Cookies
We are using both session and persistent Cookies. Session Cookies are temporary files which are erased when you close your browser and will not be stored for long term. Persistent Cookies are stored on a user’s device in between browsing sessions and will remain in your browser until you manually delete them.

How you can control your Cookies

You can control the cookies settings at any time by pressing on the ‘COOKIES SETTING’ icon at the top of this page. You can control your Cookies from your browser menu. You can easily remove any Cookies that have been created in the Cookie folder of your browser. Depending on the type of browser that you use, please see the steps to follow for deleting and/or disabling your Cookies http://www.allaboutcookies.org/manage-cookies/

However, please be aware that disabling Cookies will affect the functionality or certain features of our Websites. For any privacy queries, please contact us at PRIVACY-me@miral.ae

DO YOU HAVE A QUESTION?

For assistance, you can call our Contact Centre on  (+971) 600 544 442 or email us. The opening hours for the Contact Centre are: Mondays from 10am to 6pm, Tuesdays to Thursdays from 9am to 7pm, and Fridays to Sundays from 9am to 8pm GST (Gulf Standard Time).