- About Us
- Qasr Al Watan and the domain www.qasralwatan.ae (this 'Website') are operated by Qaser Experiences L.L.C., which is referred to herein as 'Qaser' or 'us” or 'we'. The term 'you' refers to the user or viewer of this website.
- Copyright Notice
- This Website domain name is owned by Qaser Experiences LLC. The website content constitutes copyrighted property which is owned by or licensed to Miral Asset Management LLC, Qaser Experiences LLC and Farah Experiences L.L.C. All rights in this Website domain name and all Website content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any Website content.
- Prohibited Uses
You may not use this Website:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is fraudulent, or has any fraudulent purpose or effect;
- for the purpose of harming or attempting to harm others in any way;
- to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
- to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a 'Virus');
- to reproduce, duplicate, copy or resell any part of this Website;
- to access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software used in the provision of this Website, or any equipment or network or software owned or used by any third party, each of which is a 'Prohibited Use'.
- Social Media Rules
Qasr Al Watan’s social media pages are intended for you, so that you can come and join the conversation, connect with other people and have fun sharing your thoughts and ideas. We want our online communities to be a place where everyone can feel comfortable, which means that there are rules of play. To ensure that visitors of our social media pages may enjoy a positive experience we ask that you do not send, post, upload, use or reuse any content or comments (including photos and videos) which may be:
- a violation of the terms and policies of the social media site concerned;
- threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
- encouraging of conduct that would be considered a criminal offence;
- discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
- promotional information, including links to third parties or their products or services;
- political or religious activism;
- infringing on any intellectual property, privacy, or publicity rights;
- a solicitation of any personal or private information from any individual;
- false, fraudulent or misleading;
- spam, corrupt or containing Viruses;
- off topic or unrelated to Qasr Al Watan; or
- otherwise inappropriate for our social media communities.
Qaser does not necessarily endorse and is not responsible for the accuracy of any remarks, opinions, comments, suggestions and other information expressed or included in user comments and posts on our social media pages. We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian. Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us here: email@example.com . Finally, please be aware that Qaser reserves the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to Qasr Al Watan’s products. You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorise us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorised users. We are excited to have you in our social media community and we look forward to hearing your thoughts!
- Conditions of Sale
- By purchasing your tickets online you are deemed to have accepted Qasr Al Watan's Entry Terms and Conditions and those set out below.
- To use tickets purchased on this Website, at the time of entry you must produce:
- e-ticket (electronic form or printed copy);
- the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking;
- any additional requirements set out in the ticket terms and conditions
- Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams.
- We accept payments online using Visa and MasterCard credit/debit card in AED.
- Tickets purchased on this Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us at +971 600 544 442
- The tickets are non-exchangeable and non-refundable. These tickets are void if re-sold, transferred, altered or damaged
- Once you have made your purchase, you may not amend it.
- Tickets shall be void if altered or if they are exchanged, transferred or resold except by licensed distributors as preapproved by Qaser in writing.
- Product terms and conditions and ticket terms and conditions apply. If you purchase products or services other than tickets on this Website, additional terms and conditions may apply. You will have the opportunity to review these prior to confirming your booking.
Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements. Your use of this Website, these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are subject to the laws of the United Arab Emirates. Qaser may change the content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you. Certain software may be required to access or use this Website or to electronically open tickets purchased via this Website. Qaser will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software. We assume no responsibility for the content of websites linked on this Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT. You undertake to indemnify, protect, release, hold harmless and keep indemnified Qaser, its affiliates, owners, shareholders, or licensors, and their respective officers, directors, managers, employees and agents (“Associated Entities”) from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you. All indemnified claims shall be defended or settled by Qaser or its Associated Entities. At the sole discretion of Qaser or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions. Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions. www.qasralwatan.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Special Terms and Conditions Relating to Covid-19
For the health and wellbeing of our guests, the following special terms and conditions at Qasr Al Watan (Palace) apply until further notice:
- In line with requirements from Abu Dhabi authorities, additional facial scan screening is currently in force. If the scan shows a potential positive result, the guest will not be able to enter Qasr Al Watan and will be required to carry out a PCR test.
- For guests aged 16 and over to gain entry to Qasr Al Watan:
- If the guest has the Alhosn app:
- Evidence of ‘Green Pass’ status in the Alhosn App.
- Full ‘Vaccinated status’ in Alhosn App (or proof of vaccine exemption in Alhosn app)
- If the guest does not have the Alhosn app:
- Proof of vaccination (last booster/dose to be taken within 6 months of the date of visiting Qasr Al Watan), and negative PCR test result received within 14 days.
- If a guest does not have the Alhosn app and has no evidence of a Covid 19 vaccination recognised by the UAE authorities:
- Unfortunately the guest will be unable to enter Qasr Al Watan
The above is not required for guests aged 15 and below.
- Guests aged 6 years old and above must wear face masks inside Qasr Al Watan. Pease refer to the official website for specific guidance;
- Mask Mandatory usage exceptions:
- children aged five and below;
- people of determination who have psychological and emotional disorders and neurodevelopmental disorders, including intellectual disability , communication disorders , autism spectrum disorders , attention deficit disorder and excessive movement , which lead to difficulty breathing, inability to communicate with others, or arousing the sense of touch when wearing a mask. (A certified medical report must be available to this effect)
- Individuals who suffer from severe respiratory diseases, or who are not breathing normally, who need additional oxygen, or who have difficulty breathing while wearing masks. (certified medical report stating this must be provided)
- The following guests must refrain from visiting Qasr Al Watan:
- guests with possible symptoms of Covid-19;
- guests who are required to quarantine under official guidance;
- guests who fall under a ‘high-risk’ category as defined by the Department of Health – Abu Dhabi;
- Closures and changes to operating hours may occur, please check Qasr Al Watan website for the latest information before you travel;
- We reserve the right to deny admission, or remove you from Qasr Al Watan (without a refund), if you fail to follow the safety rules;
- Age restrictions may apply to entry into Qasr Al Watan.
- These special terms and conditions will be updated in accordance with official guidance. Please check for the current rules by contacting our Contact Centre before your visit.
- Qasr Al Watan entry terms
- Qasr Al Watan Entry Terms and Conditions
We look forward to welcoming you to Qasr Al Watan
The website content constitutes copyrighted property which is owned by or licensed to Miral Asset Management LLC, Qaser Experiences LLC and Farah Experiences L.L.C. All rights in this website domain name and all website content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any website content.
Qasr Al Watan is operated by Qaser Experiences LLC. For our guests’ safety and enjoyment, entry to Qasr Al Watan is conditional on acceptance of these terms and conditions. By purchasing a product and/or entering Qasr Al Watan, you are deemed to accept these terms and conditions.
- Definitions The following words and expressions have the following meanings unless content requires otherwise:
- ‘‘you’ or ‘your’ refers to guests at Qasr Al Watan
- ‘we’ ‘our’ ‘us’ means Qaser Experiences LLC, the operator of Qasr Al Watan
- Individuals entering Qasr Al Watan must hold a valid ticket which has been obtained from us, our website, or an authorised third party.
- You will need to present (i) the original ticket or online e-ticket and (ii) the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking; in order to gain entry into Qasr Al Watan
- The validity of your ticket is set out on the ticket. There are two types of ticket:
- Qasr Al Watan Ticket: this ticket entitles you to enter selected palace zones, exhibitions, and other public spaces. If the ‘Palace in Motion’ is taking place on the date of your visit, this ticket also includes entry to that show.
- Your ticket is personal to you and may not be shared with others. The ticket is not valid for special events that require a separate admission charge.
- Your Qasr Al Watan Ticket is valid for access to the Palace Zones, Exhibitions, Public spaces and The Palace in Motion Show.. No re-entry is permitted if you exit the palace building.
- Tickets should be retained and shown for inspection upon demand.
- Children aged 11 and under must be accompanied by a responsible adult aged 18 or over and holding a valid ticket.
- Children aged 3 and under can enter Qasr Al Watan for free;
- Junior tickets are valid for guests aged between 4-17;
- Government issued photo ID may be required as proof of age;
- Tour Add-ons
- You may purchase a tour as an ‘add-on’ to your Qasr Al Watan Ticket. Tours are only valid in conjunction with a Qasr Al Watan Ticket, valid on the same day.
- You cannot purchase a tour if you have purchased a Palace in Motion Ticket
- All tours are subject to availability.
- There are three types of tour available:
- Standard Guided Tour: A complete and comprehensive tour that explores the majestic hallways of Qasr al Watan as you delve into fascinating exhibitions and artefacts. ( 60 minutes length).
- Architectural Craftsmanship Tour: Join your tour guide for a brief but informative tour that explores the key features of Qasr al Watan and its magnificent Arabian Artistry. (30 minutes length)
- Private Guided Tour: This private experience is a tour of the Palace’s zones with access to all its other facilities;
- General Product Terms
- All products are subject to availability.
- All prices include VAT.
- Any ticket or product validity will be checked in our systems, duplicates or copies of physical tickets or e-tickets or online products are not accepted.
- All products are dated. Once you have purchased your product, you cannot change the date of your visit (or time of your tour).
- >Products purchased fraudulently, or from an unauthorised third party are void, so please only purchase products from reputable sources;
- Any ticket or product validity will be checked in our systems, duplicates or copies of physical tickets or e-tickets or online products are not accepted.
- Qasr Al Watan will continue to function as an official state venue, and therefore it is possible that there will be unexpected closures to the public, with little or no notice. We will try our best to give guests advance notice of closures, but it may not always be possible. In the event we cancel your ticket and/or add-on, we will give you the option of rescheduling your visit on a different date or we will refund you the cost of your ticket and/or add-on. Please note that we will not refund associated expenses such as travel and accommodation, therefore we advise you to check Qasr Al Watan is open before you travel. You acknowledge acceptance of this policy as a condition of purchasing a ticket or add-on. .
- If you are purchasing products on behalf of other guests (for example, group bookings), you accept these terms and conditions on behalf of every guest and shall ensure that each person in the group complies with these terms and conditions. If you are an adult supervising minor children in Qasr Al Watan then you accept these terms and conditions on behalf of those minors.
- If you resell a product without our express written consent, it will be void. By purchasing a product you agree that the products are for the personal use of you and your party only, and will not be resold or transferred.
- Products cannot be shared between guests.
- Terms and conditions relating to ticket categories and products apply to your purchase and use of products and are available here www.qasralwatan.ae/legal#terms
- Website terms and conditions apply to online purchases
- At Qasr Al Watan
- The standard operating hours of Qasr Al Watan are set out on our website. Operating hours are subject to change.
- We do not permit the following within Qasr Al Watan:
- Outside food and beverage (Exceptions are any food required for medical purposes, medically–indicated nutritional supplements and baby food/baby formula)
- >Fighting or abusive language
- Smoking in non-designated smoking areas
- Unruly behaviour
- Queue jumping
- Weapons of any kind, or potentially dangerous items such as items made of glass or with sharp edges
- Coolers, suitcases, and bags with wheels
- Clothing with offensive language or content
- Clothing that identifies the wearer as emergency personnel
- Pets (except service animals in special cases that will be determined by us)
- The use of two-wheeled, self-balancing electric vehicles such as Segways.
- The use of recreational devices such as bikes, remote control drones, toys, scooters, inline skates, skateboards or shoe with built in wheels.
- The sale of goods or services or the display of goods or services for sale.
- Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.
- Unlawful or immoral behaviour
- We reserve the right to deny admission for any reason. We reserve the right to remove guests from Qasr Al Watan if they fail to comply with these terms and conditions or any other applicable rules regulations, or instructions, without a refund. This is without prejudice to any claim that we might have against you or arising from your actions.
- Please read safety signs and follow the directions of our employees at all times.
- Your dress and appearance must be suitable for Qasr Al Watan and in keeping with the culture and values of the United Arab Emirates
- You must supervise children in your care and arrange a meeting place in case you should become separated.
- Smoking (references to which include electronic cigarettes) is not allowed inside the Qasr Al Watan buildings. You may only smoke in the designated areas outside.
- The safety and security of our guests is of the utmost importance to us. By entering Qasr Al Watan, you consent to you and your belongings being subject to searches, screenings and/or security checks.
- You must not leave your belongings unattended in Qasr Al Watan.
- You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Use of Qasr Al Watan is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within Qasr Al Watan. You confirm that we are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
- CAUTION: Certain zones contain bright lighting effects that flash or strobe. If you have sensitivity to these conditions or a history of photosensitive epilepsy, you should avoid these zones.
- Palace in Motion Show/
- The Palace in Motion show usually takes place daily, starting at 7.30pm. Entry is subject to capacity, so please arrive early to avoid disappointment.
- Please note that the Palace in Motion show will not take place during Ramadan and Islamic holidays, the exact dates of which are subject to moon sightings. On rare occasions it may also be necessary for us to cancel the show for other reasons. The availability of the Palace in Motion show is not guaranteed for Qasr Al Watan Ticket holders, therefore no refunds or compensation will be given to guests who have purchased a Qasr Al Watan Ticket when the Palace in Motion show is not on.
- If you have purchased a Palace in Motion Ticket, and the show is cancelled by us, we will give you the option of rescheduling your visit or refund you the ticket price you paid (no other expenses will be payable). No refund will be given if you have purchased a Qasr Al Watan Ticket.
- Closures and Unavailability
- Certain zones, areas, attractions, exhibitions, shows or outlets may be unavailable during your visit.
- Although we will use reasonable efforts to keep our website up to date with news, we reserve the right, without prior notice and without refund, liability or compensation, to change the operating hours of the Qasr Al Watan or attraction, close any area of Qasr Al Watan temporarily, restrict the number of persons having access to Qasr Al Watan, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances require. It is your responsibility to check the website and we cannot guarantee that it will inform you of all changes that may be relevant to your visit.
- Please note that not all areas of Qasr Al Watan are open to the public.
- You may not be able to gain access to Qasr Al Watan, or certain areas of Qasr Al Watan, during special events or private bookings.
- We offer parking facilities for the use of our guests only.
- Vehicles may not be left overnight.
- Vehicles are parked at the owner’s risk.
- Photography and Filming
- Qasr Al Watan is monitored by CCTV.
- We reserve the right to stop picture taking or video recording and confiscate any inappropriate material.
- We may film, sound record or photograph public areas in Qasr Al Watan. Buying a ticket affirms your consent to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree
- copyright in these materials rests with us or the authorised party as appropriate and
- that we or the authorised party may use, broadcast and exploit such images in perpetuity in any material in any format whatsoever.
- You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Entry into and use of Qasr Al Watan is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within Qasr Al Watan. You confirm that we (Qaser Experiences LLC, Qasr Al Watan, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
- Our liability to you is limited to the price of the entrance ticket
- Liability for indirect, special or consequential losses is excluded.
- We do not limit liability for death or personal injury caused by our negligence.
- In the event of an unforeseen closure, or partial closure, we are not responsible for accommodation, travel or other costs you incur.
- Notices You should send legal notices to Legal Department, Qaser Experiences LLC C/o Farah Experiences LLC PO Box 128717 Abu Dhabi UAE
- Right to Amend We may amend these terms and conditions at any time, by updating this page. We recommend you check for updates regularly.
- Governing Law and Jurisdiction The laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi apply to your use of Qasr Al Watan. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi.
- Qasr Al Watan Ticket
This ticket entitles you to enter selected palace zones, exhibitions, and other public spaces. If the ‘Palace in Motion’ is taking place on the date of your visit, this ticket also includes entry to that show. This ticket is the property of Qaser Experiences LLC, the operator of the Qasr Al Watan. Entry into and use of Qasr Al Watan is subject to specific product terms and conditions, Qasr Al Watan Entry terms and conditions and those set out below:
- The category of this ticket is set out above. This ticket is only valid for use on the date shown above;
- You have purchased a Qasr Al Watan Ticket which does not include a tour. If you wish to purchase a tour add-on, please visit the Visitor Centre;
- Guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket;
- Children aged 3 and under can enter Qasr Al Watan for free;
- Junior tickets may only be redeemed by guests aged between 4 – 17;
- Government issued photo ID may be required as proof of age;
- You may not bring outside food or drinks into Qasr Al Watan;
- You must keep this ticket in your possession throughout your use of Qasr Al Watan (you will need to show it at multiple check points), otherwise you may be denied entry;
- Your Qasr Al Watan Ticket is only valid for one entry to the palace building. No re-entry is permitted if you exit the palace building
- This ticket is non-amendable, non-exchangeable and non-refundable. This ticket is void if altered or damaged;
- Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party are void, so please only purchase tickets from reputable sources;
- Certain zones, areas, attractions, exhibitions, shows or outlets may be unavailable during your visit;
- Palace in Motion
- Please note that the Palace in Motion show will not take place during Ramadan and Islamic holidays, the exact dates of which are subject to moon sightings. On rare occasions it may also be necessary for us to cancel the show for other reasons.
- The Palace in Motion show starts at 7.30pm. Entry is subject to capacity, so please arrive early to avoid disappointment.
- In the event that we need to cancel this ticket entirely, our sole liability to you will be a full refund of the ticket price you paid. If you purchased this ticket from a third party, your refund request must be processed via that third party;
- Admission into and use of Qasr Al Watan is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in Qasr Al Watan;
- We may deny admission or remove you from Qasr Al Watan for any reason.
- About this Policy
For any privacy queries, you can contact us at any time at: firstname.lastname@example.org Farah Experiences LLC
P.O. Box 128717
License Number: CN-1147824
- Personal Data
1. Who is responsible for protecting your personal data?
Farah currently manages and operates Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi and Qasr Al Watan leisure facilities in Abu Dhabi with new leisure facilities planned for the future (the “Attractions”).
In connection therewith, Farah operates the following websites:
WiFi and MyPass
Farah also operates WiFi services and a centralised authentication service called ‘MyPass’, which allows you to seamlessly connect to various online, application and WiFi services. For further information on WiFi and MyPass, please review sections 3 and 5 below.
As the entity responsible for collecting your information when you use our services, Farah is a Data Controller of your personal data, along with our affiliates and partners where you use MyPass to engage with their services (please review sections 3 and 5 below). In certain circumstances (for example, where you use MyPass as part of our affiliates’ or partners’ services and your information is solely hosted within our digital platform as part of providing the MyPass service), Farah may also be acting as a Data Processor for your personal data.
This Policy is additional to and is not intended to override other notices or policies we may provide to you or the terms of any contract that you have with us (for example, specific Attraction or ticket terms and conditions), or any rights you may have.
2. What personal data do we collect, and how do we collect it?
Information we collect directly from youFarah collects three types of information about you: personal data, special categories of personal data and aggregated/anonymous data (as outlined in this Policy).
- Information that you personally provide to us when: registering for an account, purchasing our products and services, creating a MyPass, enrolling FacePass, subscribing to our mailing lists, registering for WiFi at our Attractions, making a telephone booking or enquiry, completing a survey, competition or taking part in promotional activities, applying for a job with us, engaging with us in our Attractions, or contacting us via a contact us form, livechat or other means available on our websites or mobile apps.
- Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include:
- your first name, last name, date of birth, proof of your identity or age, nationality, gender, country of residence, city of residence, e-mail address, telephone number;
- your chosen marketing preferences and objections;
- your preferred language and information about your preferences or interests;
- general enquiry details and any other information or messages you decide to provide to us;
- if availing yourself of a special offer, a copy of the relevant ID required to demonstrate eligibility;
- if purchasing certain services at gate, or an annual pass to one of our Attractions, this will also include photograph/s and a copy of your emirates ID or passport;
- if taking part in one of our driving experiences at Ferrari World Abu Dhabi, a copy of your driving license;
- details of your activity history or proficiency for certain activities (for example, if you have completed indoor skydiving before and your perceived skill level);
- first name, last name and date of birth for your family members, and their relationship to you, where you have chosen to add your family members’ details to your profile (where this option exists on a particular website or mobile app);
- credit or debit card and transaction details, if you make a payment for our products and services, which are not stored by Farah and are provided directly to our payment solution provider via a secured connection. All credit and debit card and transaction processing adheres to global data security standards to protect cardholder data;
- for certain services, this may include special categories of personal data. For example:
- where you are seeking to participate in physical activity (such as indoor skydiving and climbing at CLYMB™ Abu Dhabi), this may include information about your health (for example, your height and weight) and any medical conditions. For some activities we require completion of a medical waiver form, which includes a confirmation that you do not have certain medical conditions, in order to take part. We collect as little information as is necessary and this typically involves a simple confirmation that you do not have certain medical conditions as opposed to us collecting specific additional information about your medical history. However, if you disclose certain medical conditions, including a history of neck, back or heart problems, you will be required to evidence that you have been specifically cleared to participate in the activity by providing a valid doctor’s note;
- where you consent to use FacePass at our designated attractions this may also include your biometric information. The photo taken or uploaded for FacePass is used only to convert your face into a unique numerical identifier (your FacePass). For further information on the use of your personal data in connection with your FacePass, please review sections 3 and 5;
- biometric information: as used in this Policy, biometric data includes “biometric identifiers” and “biometric information”. “Biometric identifier” means a scan of face geometry (Farah uses facial recognition for FacePass, please review section 3). Biometric identifiers do not include writing samples, written signatures, photographs, human biological samples used for valid scientific testing or screening, demographic data, tattoo descriptions, or physical descriptions such as height, weight, hair color, or eye color. “Biometric information” means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual. Biometric information does not include information derived from items or procedures excluded under the definition of biometric identifiers.
Information we collect indirectlyWe collect information you give us, information from your use of our products and services and information we get from third parties:
- In some cases, information about you may be provided to us by a third party verbally or in writing. For example, this could include if a family member or friend has purchased a group pass or tickets on your behalf, entered you into a competition or makes a complaint. This may also include: our affiliated companies or partners (for example, your chosen travel agent or other entities where you use MyPass to access their site or service), or where you engage with services that we provide in conjunction with other companies (for example, rewards or loyalty points programs or FacePass), or social media or internet platforms (for example, by using your Facebook or Google account login details to sign into our website, mobile app, MyPass, or WiFi service, where such facility is available).
- Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include the same information as which you may provide directly (as detailed within this section 2 above).
Information we collect automatically
- This information includes traffic data, location data, weblogs, communication data and the resources you access; for example, your IP address, device ID, device type, referrer URL, operating system and version, geolocation, browser type and browsing history.
- Information may also be collected through campaign performance and engagement, including but not limited to information such as email opens, push notifications and SMS clicks.
- For security and public safety CCTV is in place in certain designated areas of the Attractions (only for security and safety reasons and to help prevent fraud or crime).
3. How do we use your personal data?
We will use your personal data for the following reasons:
To respond to you and perform the contract
- We will use your information to process and respond to your requests, reservations or queries, when you register, subscribe or contact us, and to provide access to restricted parts of our websites or mobile apps if required. Where you purchase our services or products we use your information to enter and perform our contract with you.
To improve our products and services
- We use your information to provide content on our websites and mobile apps in the most effective way. Your information allows us to identify you as a user, remember your preferences and deliver an enhanced digital experience. Such data is not retained beyond your visit of the respective website page or mobile app, but may be kept in log files to allow us to maintain and improve our website or mobile app.
To keep our services secure
- Your information may be used to detect, investigate, prevent fraud and rectify potential errors in our Attractions, technology and against potential cyber-attacks or other abuse of our technology, and to prevent or mitigate any damages that may have been caused by such abuse.
- While we take steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information.
To provide WiFi services
- Your information is used to provide the WiFi service and to carry out analytics, and a log of all service usage activity is maintained for system performance, maintenance and security purposes. Please note that we do not correlate the user of the WiFi service with the websites or content viewed.
- To use our WiFi service, we ask you to create a MyPass (please review the MyPass section below) and when you connect to the service we collect your mobile ID, device type and other location based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way. For example, this information allows your device to automatically connect to the WiFi and MyPass services without you having to manually connect to the network or service each time. In order to disable the automatic authentication, you can select ‘Forget this network’ from your WiFi or mobile device settings.
To provide your MyPass (Unique Customer Identity)
- Most of our websites, mobile apps or WiFi services have the MyPass facility. If MyPass is available then when you choose to register for an account with us, we will collect your information to create a unique identifier for you called your MyPass, which is then used to authenticate you across the different services and enable you to enjoy a digital experience.
- MyPass is a centralised authentication service provided by Farah that allows you to seamlessly connect to various services throughout Abu Dhabi. This means that once you have created a MyPass at an available location or service in Abu Dhabi, you can use your MyPass to login at other available locations and services (for example, at the Attraction websites or mobile apps where available, or at the www.yasisland.ae website and mobile app), without you having to register again at each location or service.
- In certain cases, we might use your location and activities for which you have used your MyPass for the purpose of creating a unique customer profile. For example, if you have connected to the Wi-Fi in an Attraction using your MyPass and bought a ticket online for one of the Attractions, we will associate these activities to your MyPass.
- Further, as detailed at section 5, where you use MyPass your information may be shared with the other entities making use of MyPass.
- Where you log in to MyPass with your Facebook or Google account details, Facebook and Google will receive information about your activity on our websites or mobile apps. For more details on the information that Facebook and Google receives and how they use this, please review their respective Privacy Policies at www.facebook.com/policy and www.policies.google.com.
FacePass and contactless services
- FacePass services, including contactless access and contactless payment services, are provided by Farah at certain designated attractions on Yas Island (such as Ferrari World Abu Dhabi, Warner Bros. World™ Abu Dhabi and Yas Waterworld).
- Contactless access involves the processing of your FacePass to identity you when entering the designated attractions; once your FacePass is enrolled you can enjoy easier and safer contactless entry to the attraction using your FacePass and without the need to scan your ticket or physically touch assets. The way this works is that you (or a parent or legal guardian, if the FacePass relates to a person under 18 years of age or a person of determination) can consent to enrol your FacePass. Enrolment may be done online through the Yas Island mobile app or website (where available), by uploading a photo of your face. Alternatively, enrolment may be done offline by completing the necessary requirements with guest relations at our designated Attractions and thereafter allowing the camera at the turnstiles to capture your photo.
- Contactless payment involves the processing of your FacePass to identify you when making payments at operating food and retail outlets (where available) inside the designated attractions. The way this works is that (provided you are 18 or older) you can choose to link a debit or credit card to your FacePass through the Yas Island mobile app or website (where available). Once this link is made you can enjoy making payments using your FacePass without the need to physically use the debit or credit card.
- The photo taken or uploaded for FacePass is used only to convert your face into a unique numerical identifier (your FacePass) for means of facial recognition. Once authentication is confirmed the photo is not stored beyond this purpose and cannot be reused or regenerated for any means. Due to different factors such as picture quality of device used, shading and lighting, your photo may be stored securely on systems within Farah’s premises for up to a maximum of four weeks to ensure authentication and accuracy of the photo. When this process is completed the photo is then removed. The unique numerical identifier is encrypted and the encrypted value is stored securely on systems within Farah’s premises and linked to your customer profile.
- Contactless wristbands are being provided by Farah in conjunction with some of our affiliates or partners (for example, certain hotels in Abu Dhabi). Where such wristbands are issued, you can use these to access your hotel room and the designated attractions. Such wristbands may also be linked to your MyPass profile and may be used to access other services where available (for example, lockers at the Attractions). Contactless wristbands do not involve the processing of any biometric information.
- The encrypted values are stored and processed solely for authentication purposes; in other words, when you are next making a contactless entry or contactless transaction your FacePass will be authenticated against the stored encrypted value and once matched the entry or transaction will be completed. Your FacePass and the encrypted values are not processed for any other reasons.
- You can withdraw your consent for processing your FacePass and disable your payment information at any time by selecting the ‘Remove FacePass consent’ or ‘Manage your card’ options on the mobile app or website (where available). You can also contact us at email@example.com. Where you withdraw your consent, such services will no longer be provided to you.
- If you have provided your consent by opting in to receive personalised updates and offers, we may send you such updates and offers by email, SMS, mobile app notifications (only available via the mobile app where you have opted in to receiving them), WhatsApp, social media and post, or occasionally contact you by telephone. You may withdraw your consent to receiving such communications at any time by using the [‘unsubscribe’] link in any communication received, by contacting us at firstname.lastname@example.org or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.
- Our servers automatically protocol the consent gathering process to enable us to evidence that you have consented. For this purpose we will store the following information: email address, details of how and when consent was given, details of confirmation email sent and confirmation email clicked; including the date, time and IP address relating to the consent and clicked confirmation link, the wording of the consent and the information about the right to withdraw your consent at any time.
- If you have opted in to hear from other companies in our group or our partners, you may also receive personalised updates and offers from such companies. You may withdraw your consent at any time by using the unsubscribe link in any communication received, by contacting us email@example.com, or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.
Personalised content, advertisements and services
- Your personal information may be used to understand your customer journey and to provide you with personalised offers or advertisements. These offers or advertisements may be shown to you on our websites or mobile apps or the websites of third parties (for example, your chosen social media platforms).
- Where we have permission to send marketing materials (as set out under Marketing in this section), these personalised offers and advertisements may be included within those updates and will be in accordance with your chosen marketing preferences.
- Please note we do not carry out any automated decision making based on your information.
Promotional or other activities
- If (at your discretion) you decide to take part in any promotional activities such as competitions, surveys or interactive features of our services, your personal data may be processed to administer the activity or enable participation.
- We may notify you of any changes or updates to your current services or subscriptions. For example, security alerts or important support or administration messages about your services or notices of when annual passes are due to expire.
- We may have to process your information to comply with legal or regulatory obligations, where required by applicable laws. Information may be used to:
- enforce our terms and conditions and other agreements, policies, and standards, including investigation of any potential violation thereof;
- detect, prevent or otherwise address security, fraud or technical issues;
- protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law; (including exchanging information with other companies and organisations for such purposes).
- We may use your information for our business purposes; for example, to carry out data analytics to assess consumer demands and trends.
Aggregated or anonymised data
4. What is the legal basis for processing your personal data?
In most cases, we process your data at your request in order to enter into a contract with you and to perform our contract obligations (for example, to process your booking and issue your tickets). If the processing is not related to a contract, we will process your information on one of the following basis:
- based on your explicit consent for us to do so (for example, when you use FacePass, or opted in to our mailing lists or promotions);
- as required to comply with relevant legal or regulatory obligations (for example, to resolve disputes or enforce contracts);
- where processing is mandatory for the establishment, exercise or protection of a right;
- where data is publicly available;
- as required to support the legitimate interests that we have as a business (for example, to carry out market research and analytics, use CCTV at our Attractions, protect against unlawful behaviour or online services (such as prevent fraud by ensuring tickets are in the hands of the purchaser), create a profile regarding your interactions, purchases and interests (such as to inform you of new services or attractions that may be of interest to you) and to further improve and market our products and services), provided always that such processing is carried out in a way that does not violate your fundamental privacy rights.
With regard to special categories of personal data, such as the biometric or health and medical information outlined at section 2, we require your explicit consent (or the consent of your parent or legal guardian) to process such information. Such consent can be withdrawn; however, this is likely to mean that the services that require consent (for example, FacePass) can no longer be provided to you. We will advise of such consequences of withdrawing your consent if you take this action. Please note that we will only rely on consent as a legal basis when we strictly require consent for processing. We will not rely on this legal basis in circumstances where we may rely on one of the other legal bases, as outlined above.
5. Who do we share your personal data with?
We may share your information with third parties who provide a service to us. We do this where it is necessary for the service provider to have access to your information and solely for the purpose of them delivering that service to us. An example of this is when you purchase a service from us your payment details are processed by a third party payment solution provider.
Our service providers include:
- IT companies (e.g. hosting providers);
- WiFi providers;
- Payment solution providers;
- Marketing or communication providers;
- Data analytics providers;
- Survey or market research providers;
- Professional advisers or auditors;
Affiliates and partners
Where you use your MyPass to access services provided by our affiliates or partners (for example, by using MyPass to sign into their website, mobile app or WiFi service), we share your information with these entities for those services to be delivered, and those entities will have access for the purpose of data analytics.
If you opt-in to receiving marketing communications from our affiliates or partners when selecting your marketing preferences on our websites or mobile apps, we will share the information required in order for those affiliates and partners to contact you in the ways you have chosen.
Where you enrol for FacePass through our website or mobile apps or those of our affiliates, we may need to share your information with our affiliates who operate such websites or mobile apps or the respective operator of any attraction or outlet where such services are available, in order that such services can be provided to you.
We also share information in connection with services we provide in conjunction with affiliates or partners; for example, to provide rewards or loyalty points programs and other benefits or services that you may wish to make use of.
Other third parties
We may also disclose your personal data:
- internally, including any of the intra-group companies, our holding company and its subsidiaries where it is necessary to perform certain responsibilities efficiently as part of the service provided to you (for example, data may be accessible to certain types of persons involved within the operation of our services from our administration, IT, marketing or legal teams);
- if required by applicable laws or regulations;
- to government or supervisory bodies or agencies in response to their legitimate requests, or where it is in our legitimate interests to do so, even if such disclosure is not mandatory under law;
- if you explicitly requested or authorised us to do so;
- in the event we sell or merge whole or part of any business or assets, we would need to transfer your information to the acquiring company.
We only share the information that is necessary for the required purpose so we do not disclose all of the information you provide to us and we do not sell, rent or lease your personal information to third parties under any circumstances.
Aggregated or anonymised data may be shared with our service providers, affiliates or other third parties for the purpose of analytics and to improve products and services.
6. Links to third party websites
You may have accessed one of our websites by clicking a link on a third party website; for example, you may have clicked a link on one of our partners’ websites so that you could view package holiday options and were then redirected to our website. Similarly, our websites contain links to our partners’ websites.
We also integrate our websites or mobile apps with third party products (for example, Google Analytics, Facebook, Twitter) to enable us to measure the performance of our websites and website content, present personalised offers and enable you to share, like and recommend pages to others via social media.
7. Transfers outside of the EEA
As a business located outside of the European Economic Area (“EEA”), we process your information outside of the EEA and in some cases (as described in section 5), your information may be transferred to and processed by third parties who are also located outside of the EEA.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical and organisational security measures to safeguard and secure the information we collect. Whilst we have implemented such measures, we cannot completely guarantee the security of your information; any transmission by you is at your own risk.
We store your personal data in a centralised database hosted in the cloud, and affiliates or partners might have access to this database where such entities make use of MyPass. You are responsible for maintaining the confidentiality of any password or account details. Where you chose to click a link to any of the websites of our partners, advertisers and affiliates, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for their policies or their security of your personal data. Please check their policies before you submit any personal data to those websites.
11. How you can control your personal data
You have certain rights in relation to your personal data as determined by applicable data protection laws.
If you benefit from the rights of a data subject under the European Union General Data Protection Regulation 2016/679, or the Dubai International Financial Centre Data Protection Law No. 5 of 2020, you will have certain additional rights in relation to our handling of your personal information, including:
You have the right at any time to:
- be informed of the use of your personal data;
- access, rectification or erasure of your personal data;
- restrict and/or object to the processing of your personal data;
- data portability;
- not be subject to any decision based solely on automated processing of your personal data.
You can exercise some of these rights when providing data to us at registration or purchase or when contacting us, by reviewing and selecting or deselecting the boxes on the forms you are required to complete. Where the particular website or mobile app has MyPass or the facility to register for an account, you can also exercise some of these rights via the account management tools on our website or mobile app.
If at any time you wish to unsubscribe or opt-out from any communications we have sent you based upon your selected preferences, you may do so by using the one click unsubscribe link on those communications.
You can also contact us at firstname.lastname@example.org.
If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate this. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you can refer the matter to any competent data protection authority.
12. Contacting us
For any privacy related queries, you may contact us at any time at email@example.com. Please note, for your safety and to allow us to make sure that we do not disclose any of your personal data to any unauthorised third parties, we may need to verify your identity and guarantee the adequate exercise of your rights. In doing so, we may request specific information and/or documents from you before we can properly respond to any request received concerning your data. All data and documents received from you in the process of responding to your requests will be used strictly for the purposes of analysing your request, authenticating your identity, and responding to your request in full.
Last updated 25 April 2021