As part of our continued commitment to the health and safety of our valued guests and colleagues, Qasr Al Watan will remain closed until further notice. We appreciate your understanding during this time, and look forward to welcoming you back to the Palace soon, In the meantime, please continue to visit our website for updates.
Below you will find information on Palace tickets during the temporary closure period. Please continue to check this page for updates.
Guests who have purchased Palace tickets are eligible for a complimentary date change or full refund.
HOW TO PROCESS A REFUND OR DATE CHANGE?
If you purchased your ticket from Qasr Al Watan directly, guests can call our Contact Centre for assistance with processing refunds on (+971) 600 544 442 or email us firstname.lastname@example.org Daily between 8:00am - 8:00pm (GST).
If you purchased your ticket from a third party, please contact that third party for the amendment/refund policy.
Please note that we are not responsible for additional expenses, such as travel expenses.